Franco Pieracci , Consulente di Comunicazione Interpersonale, ha pluridecennale esperienza nel Performance Improvement, nel Change Management e nella Consulenza di Direzione. Ha ideato e sviluppato il Modello PLUS della Comunicazione Sinergica.
Ing. Pieracci, la Comunicazione Interpersonale è il punto di arrivo del suo percorso professionale. Cosa l'ha portata a sviluppare interesse in questo ambito ?
Mi sono occupato per anni di Performance Improvement ed ho realizzato progetti di miglioramento, sulla base delle specifiche opportunità dell’organizzazione. Ebbene, I found that when a process or activity involving persons, interpersonal communication is the most important and common opportunities.
What would be the most important aspects of interpersonal communication?
When a person is directed to your manager, colleagues or co-workers, with a specific purpose, he thought the words to say. It is normal. The fact is that words are only 7% of its communication, while 93% is its para-and non-verbal communication. These are the most important aspects of what "tells" the other party and affect the result of his interpersonal communication.
What is the Model PLUS she has designed and developed, and how to intervene on that famous "93%"?
Non-verbal communication and para-depend on what we think of ourselves and our partner, our paradigm. If you are convinced that she is obnoxious, or that I did wrong, what will my communication? My Paradigm (P PLUS is the first letter of the acronym) it will affect the result. The other elements of the model are listening (the L stands for Listening) and Improvement (U is for Upgrade), the ability to find common solutions and synergistic with respect to individual solutions of the two speakers.
And the "S"?
The "S" is the smile and includes the recognition of the contribution of the common solution. If you recognize his merits something that we have achieved together, as will be influenced my paradigm at the next opportunity? Of course, in a positive way! In practice, the PLUS Model identifies the components of communication responsible for the result.
What are the different pattern compared to other techniques PLUS!
The first is its simplicity: I wanted a tool usable and understandable by all. The second is the structure: Paradigm, Listening, and Improving Smiles are in this sequence because a component can not be separated from the previous year. So, if you want to reach a goal, I know what to consider in what order. If you do not reach the goal, I have a "check list" with which to identify where to improve. Finally, for completeness. The four components are all you need.
What are the advantages to apply the PLUS model, the advantages for people is extraordinary.
Think of people trained or with a high potential people who have much to give and receive: when they make a proposal if they feel so evasive answer or a refusal, the next time it will make more. Or going to do elsewhere. And so many benefits to organizations that obtain better solutions more efficiently, because the conflicts are reduced. And that increase employee satisfaction.
see also
http:// www.ModelloPLUS.com
http://groups.google.com/group/modello-plus-per-la-comunicazione-sinergica ? hl = it.com
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